Contribution-based social protection
Digital social security systems for formal-sector employees
Tinker Technology develops and integrates contribution-based protection systems that connect formal-sector employers, employees, service providers and administrators across the member lifecycle.
What we can help with
A system shaped around your workflows
We adapt the scope to your existing tools, teams and service requirements.
- 01
Formal-sector employer and employee enrolment
Register participating employers and their employees, with configurable eligibility, identity checks, employment details and verification steps.
- 02
Employer and contributor portals
Support employer verification, individual or bulk contributor registration, contributor group assignment, KYC updates, document submission, contribution history and member service requests.
- 03
Contribution collection and reconciliation
Manage contribution periods, employer submissions, individual contributions, payment references, collection status and reconciliation workflows.
- 04
Scheme and claims administration
Configure scheme rules and administer claims for health, maternity, accident or disability, dependent-family and retirement benefits, with evidence, eligibility review, approval, payment status and appeals.
- 05
Health provider integration
Connect hospitals and clinics to coverage checks, treatment or service claims, claim status and settlement processes where the programme requires it.
- 06
Member records and services
Maintain identity, employment, family or nominee details and banking information. Member portals can offer KYC updates, contribution statements, ID cards, claim tracking and post-employment contribution or exit workflows where fund rules allow.
- 07
Fund dashboards and reporting
Give authorized teams an operational view of enrolment, active contributors, contributions, claims, pending work and reconciliation.
- 08
Governance and auditability
Design user roles, approval paths, audit trails, data validation and service reporting around the fund’s operating and oversight needs.
A practical delivery approach
Start with how your teams work
We begin with policy, service and operational discovery, then map the fund’s actors, scheme rules, member journeys, contribution cycles, claims and exception paths. The resulting system is configured to the approved rules and validated with employers, contributors, administrators and providers.
A connected platform can reduce fragmented records, give participants clearer access to their contribution and claim information, and help fund teams monitor service operations.
Implementation deliverables
A clear path from requirements to launch
Scope and handover are agreed with your team before delivery begins.
- Scheme and service workflow maps
- Role matrix and portal requirements
- Member, employer, provider and administrator interfaces
- Integration and data migration plan
- Test scenarios and user acceptance support
- Operational documentation and user training
- Post-launch support and an improvement roadmap
How we develop it
A delivery workflow from policy discovery to ongoing improvement
The sequence is tailored to your scheme, stakeholders, existing platforms and rollout plan.
- 01
Discover the scheme
Map formal-sector employee and employer responsibilities, eligibility, scheme rules, service channels, benefits, payment flows and current systems with fund stakeholders.
- 02
Blueprint journeys and rules
Define member, employer, provider and administrator journeys, including registration, verification, contributions, claims, approvals, appeals and exceptions.
- 03
Design data and integrations
Agree the core member, employer, contribution and claim records; identify migration needs; and specify APIs or standards for banks, identity services, health facilities and other systems.
- 04
Prototype with real roles
Review portal screens, forms, dashboards and approval paths with the people who will use them before expanding development.
- 05
Build in modules
Deliver enrolment, portals, collections, claims, reports and integrations in manageable increments with regular demonstrations and feedback.
- 06
Validate rules and controls
Test calculations against approved policy examples, verify permissions and audit trails, and exercise routine, edge and exception scenarios.
- 07
Pilot and prepare rollout
Pilot with selected offices, employers or providers; prepare data migration, user guidance, training and operational support.
- 08
Launch and improve
Monitor service performance, resolve issues, transfer knowledge and prioritize improvements using feedback and operational evidence.
Relevant experience
Social protection and openIMIS delivery
Tinker’s experience includes social security system development, contribution-based protection workflows, open-source platform support, interoperability and software testing. See the project portfolio for related experience.
View Tinker’s projectsRelated services
Connected capabilities
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